Policies

PTS Online Store Mission
PTS Online Store is the e-commerce portal for PTS Data Center Solutions, Inc. and has been selling products online since 1997. We are committed to providing the highest quality products from leading manufacturers, but also providing exemplary customer service. Please submit your questions, comments, and suggestions on how to better serve you on our Contact page.

Our mission is to provide quality, facility & network, infrastructure products direct to you with competitive prices. We hope that you will enjoy our online catalog.

PTS Data Center Solutions is a, facility & network, cabling, infrastructure solutions provider specializing in highly available, scalable, redundant and manageable, turnkey solutions for IT environments from utility-to-desktop.

We pride ourselves on providing turnkey products & service solutions that effectively, protect & route, power, voice & data throughout a host of IT-centric environments including; enterprise-wide facilities, data centers, server rooms/closets, MDFs, IDFs, wiring/network closets, phone rooms, network operation centers, command bridges, commercial office space and home/home offices.

Privacy Policy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you’ll find valuable. We do not sell, trade or rent your personal information to others.

Online Security
All online transactions are handled with industry-standard SSL encryption for credit card orders. Our goal is to provide the highest level of online security for both yours and our protection.

Offline Ordering
PTS welcomes you to call M-F 9:00 am – 5:00 pm Eastern Standard Time to place an order from our store.  Also, if there is any way we may better serve you, let us know on: 866-PTS-DCS1 (866-787-3271).

Technical Support
We are using the latest technology in providing you the best online shopping experience.  As such, if you are having any trouble viewing product images or information, you may need to update your browser to the latest version.  If you are still having difficulty, please contact us.

Payment Options

PTS wishes to make ordering as simple and secure as possible.  We accept all major credit cards and checks/money orders.  Checks/Money Orders can be mailed to: PTS Data Center Solutions, Inc., 16 Thornton Road, Oakland, NJ 07436  Please include your order number and order date on your check.  We cannot process your order until we have received your payment for the full amount of the sale, including shipping charges and any applicable Sales Tax.

Order Accuracy
Your order is reviewed for accuracy as soon as it is received.  If a manufacturer informs us of changes in availability, you will be notified as soon as possible.  Such information can cause delays in your estimated shipping time. We cannot be responsible for such changes in availability or for any other inadvertent errors on our site.  We will do our best to address any issues this may cause.

Order Cancellation
Once an order is placed, it is a binding transaction between you, the customer, and PTS, and you will be responsible for full, prompt payment, and PTS will be responsible for timely, accurate delivery.  If there is any change in status or any known delays, we will contact you as soon as possible and resolve any issues and make reasonable adjustments, if necessary.  PTS reserves the right to cancel an order at any time without cause.

Website Errors
PTS will do our best to ensure our site is free from errors in pricing, product description, inventory status, etc.  If any such errors are discovered, we will correct them as soon as possible and review unshipped orders to verify there is no real impact to the order.  However, if there is a major impact in terms of price, shipping time, etc, PTS will notify the customer and make necessary modifications to the order, which may include order cancellation where necessary.  Prices shown on the site are subject to change and are not final until customer’s order is placed and confirmed.

Site Promotions
Occasionally, PTS may offer sales, discounts or other promotions on their site, some of which may have minimum order requirements, among other provisions.  The requirements of each promotion will be enforced by the ecommerce software platform, but PTS reserves the right to ensure all orders observe the rules regarding each promotion.  Void where restricted by law.